The Ambulanzpartner Soziotechnologie APST GmbH is an outpatient care coordination service for patients with severe neurological disorders that was founded at the Charité in Berlin.
Set up and implement an online platform for the care network that connects the different stakeholders and simplifies the healthcare processes for patient care.
The platform was developed in close collaboration with neurologists from Charité Berlin and other physicians, therapists, and scientists. It provides a coordinated supply of aids and medication, as well as therapeutic appliances.
It also serves as an “electronic patient record,” “management platform,” and “evaluation portal.” Patients, relatives, doctors, pharmacists, nurses, medical suppliers, and therapists are connected via Ambulanzpartner.de and all care processes are made traceable.
The connection of all stakeholders that are part of the outpatient healthcare requires an adequate data collection and data transfer.
We found out what the users’ expectations and needs are by organizing user interviews and feedback sessions with stakeholders. To implement new solutions for the platform, we analyzed workflows and and optimized the user experience with research, ideation prototyping and user testing.
New features were programmed as independent widgets. These new functionalities are state-of-the-art and the platform can be modularized gradually. This allows for more efficient and effective optimization of the individual features and successively replaces older technology.
